The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give you 28 calendar days from the date you received or collected your item(s) to return items you are not completely happy with. Items must be returned in the condition you received them, which includes keeping any hygiene seals in place. You will lose your right to return an item if you unseal a product that needs to be sealed for health or hygiene reasons. Unfortunately, you cannot return medicines, including prescription medicines, or anything that has a hygiene seal that has been broken. You have the right to reasonably inspect your items in the shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty.
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